Privacy Policy

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Flagstop Privacy Policy

Last Updated: 04/XX/2024

Flagstop Car Wash (“Flagstop,” “we,” “us,” or “our”) is committed to protecting the personal information we collect about you. This privacy policy will advise you about our guidelines concerning the collection, use, and disclosure of your personal information when you visit or use our website (flagstopcarwash.com) (“Website”) or interact with our products, services, apps, or the Website (collectively, “Services”). Please read this policy carefully. By using the Services, you agree to the terms of this privacy policy.

PERSONAL INFORMATION WE COLLECT

In the course of your use of our Services, we or third parties working on our behalf may obtain information such as name, email address, phone number, vehicle license plate number, vehicle make and model, payment information, and any other personal information you choose to provide to us. We may collect certain Internet activity and usage information, such as your device’s Internet Protocol address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, geolocation, and other diagnostic data. We collect this data for the purposes described in the “How We Use Your Information” section of the privacy policy. Personal information does not include publicly available information or information that is anonymous or aggregated so that it cannot be used to identify individuals who use the Services or Website.

Tracking Technologies and Cookies

When you use the Services, we may collect personal information from you automatically through the use of cookies and other tracking technologies. Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website. We, and third parties working on our behalf, use cookies and similar tracking technologies to track the activity on our Services and store certain information. Tracking technologies we use include beacons, tags, and scripts, and these tracking technologies are used to collect and track information and to improve and analyze our Services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Services.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web pages: https://policies.google.com/privacy?hl=en and https://policies.google.com/technologies/partner-sites.

“Do Not Track” Disclosure

Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked. Our Services do not respond to “Do Not Track” signals.

How We Collect Your Personal Information

Depending on how you use the Website and Services, we or third-parties working on our behalf may collect personal information from or about you. The types of personal information we collect depend on the purposes for which you provide that information to us. We may collect personal information:

Directly from you, including when you register for the Website;
From other third-parties (e.g., when an RVA Wash Club member provides your information to send you free or discounted carwashes);
From third party social networking sites, including information that social networking sites provide to us if you use your credentials at such social networking sites to log into some of our Services (such as your name and email address to pre-populate our sign-up form);
Automatically collected from your device; and
Through your use of the Services.

HOW WE USE YOUR INFORMATION

We have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect about you, for various purposes, including:

To provide the requested Services to you;
To ensure the proper functioning of our Services
To offer and improve our Services;
To provide you with requested information or technical support, including providing information about Flagstop Car Wash locations in close proximity to you;
To provide you with news, special offers, and general information and to advertise and market our Services and third party products and services;
To diagnose problems with our Services;
In connection with our security and compliance programs;
To analyze usage trends;
To communicate with you;
To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
For other legitimate business purposes.

We also use the information we receive in aggregated and anonymized formats for other purposes.

Payment card information that you provide to our third-party point of sale and payment processor, including credit card data, will only be used to facilitate payment for our products and services. Flagstop does not store or process payment card information.

DISCLOSURE OF YOUR INFORMATION

We may share certain personal information with:

our partners or affiliates, including third-party marketing and advertising partners;
third-party service providers and vendors;
in connection with, or during negotiations of, a sale, merger, acquisition or corporate reorganization;
regulatory authorities and law enforcement officials in accordance with applicable law; and
other third-parties if we have a good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Flagstop, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users of the Services or the public, protect against legal liability, and other circumstances.

Retention Of Your Personal Data

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

THIRD PARTY LINKS AND INFORMATION COLLECTION

Users will find other content on our website that link to the sites and services of other third parties. We do not control the content or links that appear on these sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies, or no policy (policies) at all. We encourage you to review the privacy policies of any third-party sites or services before providing any of them with your personal information.

SECURITY

The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or Website; any transmission is at your own risk.

PRIVACY OF CHILDREN

Our Services are not directed to persons under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.

ADDITIONAL INFORMATION FOR VIRGINIA RESIDENTS (VCDPA NOTICE)

The VCDPA Notice supplements our privacy policy and explains how we collect, use, and disclose personal information about Virginia consumers, and the consumer rights provided to Virginia consumers under the Virginia Consumer Data Protection Act (“VCDPA”).

The terms defined in the VCDPA have the same meaning when used in this VCDPA Notice. For the purposes of this VCDPA Notice, the use of “personal information” is equivalent to “personal data” as defined in the VCDPA. This VCDPA Notice applies to Virginia residents acting only in an individual or household context and does not apply to individuals acting in a commercial or employment context.

We process personal information as described in the “Personal Information We Collect” section of this privacy policy. We do not process “sensitive data” of Virginia consumers. We process personal information for the purposes described in the “How We Use Your Information” section of this privacy policy. We do not sell your personal information, but we may share or disclose your personal information with third parties, including marketing and advertising partners. For more information, please see the “Disclosure of Your Information” section of this privacy policy.

Your VCPDA Consumer Rights

If you are a Virginia resident, you have the following rights:

Right to Confirm: You have the right to confirm whether we process your personal information;
Right to Access: You have the right to access the personal information that we process;
Right to Correct: You have the right to correct inaccurate personal information, taking into account the nature of the personal information and the purposes of the processing of such information;
Right to Delete: You have the right to delete personal information provided by or obtained about you;
Right to Obtain a Copy: You have the right to obtain a copy of the personal information that you have previously provided to us in a portable and, to the extent technically feasible, readily usable format;
Right to Opt-Out: You have the right to opt-out of processing of the personal information for the purposes of (i) targeted advertising, (ii) the sale of personal information, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. We may share or disclose your personal information to third parties for the purposes of targeted advertising, but we do not engage in such other types of processing activities;
Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

Please note that to protect your information and the integrity of our services, we may need to authenticate your identity before processing your request. In some cases we may need to collect additional information to verify your identity. We are also prohibited by Virginia law from disclosing certain information we may have under any circumstances.

If we decline to take action regarding your request, we will have an opportunity to appeal such action. To exercise any of these rights, please use the contact information listed below.

OPTING OUT OF MARKETING

You have the right to opt out of receiving marketing messages, including marketing emails and text messages. If you want us, or a third-party on our behalf, to stop sending you marketing messages, please use the provided “unsubscribe” links in our communications or you can contact us directly if you prefer.

CONSENT TO TRANSFER

The website is operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Website, participating in any of our services and/or providing us with your information, you consent to this transfer.

FURTHER QUESTIONS AND CONTACT INFORMATION

We reserve the right to modify this privacy policy at any time, so please review it frequently. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. In all cases, your continued use of any Services constitutes acceptance to any such changes.

If you have any questions or concerns about our privacy policy, please contact us:

By email: info@flagstopcarwash.com

By mail: 11031 Iron Bridge Rd, Chester, VA 23831

By phone: 804-782-9274